Got questions? We got answers. Please see below for answers to frequently asked questions.
- Where can I find the address of the hotel?
- How do I know my booking has been cancelled?
- I have booked a hotel but haven’t received a confirmation by e-mail. What should I do?
- I want to check out after the stated check-out time. What should I do?
- How can I find a hotel’s same day check-in/check-out times?
- What should I do if I have a question about a previous reservation?
- When and how do I pay?
- How do I check my current reservations?
- How do I cancel my reservation?
- Can I change my hotel room?
- Will I be penalized for cancelling on the same day as my reservation?
- Can I check-in early or late?
- Can I change the name on my reservation?
- What do I need to bring to the hotel for check-in?