There are two types of rooms that can be booked depending on the offering provided by the hotel. There are Non-Refundable rooms and also Pay at Hotel room types.
Hotels will sometimes offer Non-Refundable room types at a special discounted price, to take advantage of this price, these bookings are non-refundable under any circumstances.
Pay Later room types on the other hand are free to cancel up to the day of the reservation.
Please take special care in booking the correct type and also be wary of cancelling too late. We appreciate if you do not plan to arrive for your stay to cancel as soon as possible so the hotel does not expect your arrival. There are no refunds if you cancel your Non-Refundable reservation.