“Non-Refundable” versus & “Pay At Hotel” Bookings

There are two types of day rooms that can be booked depending on the offering provided by the hotel: “Non-Refundable” rooms and “Pay at Hotel” room types.

“Non-Refundable” room types are booked on our platform but charged by the Hotel and are non-refundable under any circumstances. In case of no-show, “Non-Ref.” bookings will be charged by the Hotel.

“Pay At Hotel” room types on the other hand are free to cancel up to the day of the reservation.

Please take special care in booking the correct type and also be wary of cancelling too late. If you plans change and you cannot make it to the hotel, we’d appreciate if you cancel as soon as possible so the hotel does not expect your arrival. (You can easily cancel from the cancellation link listed at the bottom of your email confirmation).
There are no refunds if you cancel your “Non-Refundable” reservation.

Have more questions? Submit a request


Powered by Zendesk